FAQs
The questions drivers and fleet administrators ask us most, answered in full.
Taking the assessment.
7 questions
My login details aren’t working
Please ensure that you are entering the login details using copy-and-paste, rather than typing them in. Inaccurate typing is the main cause of login problems. However, if you are getting any message apart from “invalid login details” please email support@drivermetrics.com with details of the error message.
Why have I been selected to do this?
Your organisation has asked us to provide you with a set of login details to take part in the DriverMetrics programme. If you do not believe that you should be taking part, please contact your line manager or fleet manager.
I haven’t received my report
Please check your junk mail folder to see if it has been filtered out by your email software. If you think there may have been an error in your email address, please email support@drivermetrics.com with your full name, organisation, and DriverMetrics username, and we will check and update the email address, and re-send the report.
Why do I have to do a personal coaching session?
Your organisation has identified a basis on which they are selecting drivers for coaching sessions. In most cases, this will be based on your Overall Risk Rating, although some organisations choose slightly different parameters. Please contact your line manager or fleet manager for details of your organisation’s policy on driver coaching.
How does the assessment calculate my risk?
The assessment takes your responses to all the questions and uses them to calculate your score for each factor, which is referenced against “typical scores” for other drivers in your category (i.e. fleet, truck, bus, etc.). This produces a high, medium or low outcome for each factor. These outcomes are combined to give the overall risk, with the most influence given to factors which the research evidence shows are most strongly linked to crash risk.
I’ve entered some incorrect responses, can you reset it so I can do it again?
Unless there is a good reason to assume that a high proportion of responses are inaccurate, it is not necessary to re-take the assessment. If it is situational information that is inaccurate (e.g. age, driving experience, points, etc.) then please email support@drivermetrics.com with your full name, username, and details of the correct information. If it is a response to a behavioural or coping question, it is unlikely to make a significant difference to the overall score as multiple questions contribute to the total factor score, thus reducing the impact of an inaccurate answer.
I don’t agree with my results, who can I speak with to discuss my profile?
If you disagree with your profile but you don’t have any reason to believe you have entered any inaccurate responses, please speak to your line manager to find out if you will have contact with a DriverMetrics coach as part of the driver coaching programme. If so, you will be able to discuss your report outcomes with the coach. If not, please ask your line manager to contact DriverMetrics to discuss the best way to resolve your queries.
Managing your drivers and their data.
5 questions
Can I have more MIS logins for my team?
There is only one set of top-level MIS log in details, and one for each group and sub-group. The login details can be shared between users, as long as the password is agreed and not changed without notifying other users. As the MIS group structure is hierarchical, group contacts can see all drivers in their own group and any sub-groups directly underneath it, but not in parallel or higher groups.
What do I need to send for you to load drivers up?
Driver details are loaded from a csv file containing 5 columns, which must have the following headers: last_name, other_names, group, email, employee_ref. Email the details to DriverMetrics with the order number and the drivers’ details are loaded and login details sent directly to them by email. Alternatively, generic login details can be provided, which can be handed out internally to any driver, and they would complete their own details after logging in.
How can I integrate the DriverMetrics data with internal fleet data?
You can export an Excel sheet containing factor risk ratings from the MIS. Please request the All Factors option to be activated in order to access a table of factor ratings per driver, sorted by overall risk.
Where can I get more information about how the MIS works and what data it can provide?
There is a comprehensive MIS handbook available. Please email support@drivermetrics.com to request a PDF copy.
How can I learn more about report interpretation and driver coaching?
DriverMetrics offers a course on report interpretation and driver coaching, covering the basics for managers who just require an understanding of the results and how the coaching process works. Please email our Head of Training, Yvonne Newton, for information: yvonne.newton@drivermetrics.com.
Our support team will pick it up.
For anything to do with logins, assessments, reports or the MIS, email us directly and we’ll get back to you.
support@drivermetrics.comLet’s discuss your team.
Tell us about your drivers and the challenge you’re facing.
contact@drivermetrics.com · +44 (0)1234 436221
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